Director of Guest Experience

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Flight Services


Priester Aviation is searching for an individual to be responsible for delivering and managing a team that provides an exceptional client experience as a point of contact for retail and/or wholesale inquiries from individuals, corporations, or charter brokers and aircraft operators.  You must be a dynamic individual that demonstrates the ability to understand client needs and provide solutions through fleet knowledge and problem solving to achieve the sales and client retention goals.  This career is for the individual who thrives in an environment with countless changes, driving fleet charter goals, no-detail-is-too-small mentality, and executes with flawless accuracy throughout the entire quoting and close cycle.  Daily activities include handling inbound quote requests, working with Owner Services to secure aircraft approvals, sending marketing emails to update the wholesale community of fleet availability and billing trips. Weekend and on-call will be required.


Training and shifts will take place at Priester Aviation’s main office located in Wheeling, IL.


30% – Management of Quote Generation/ Inside Sales/Guest Experience/Aircraft Sourcing

Daily lead the team towards meeting company goals and objectives while having a keen understanding of all booked and quoted trips. Schedule team monthly to cover work schedule. Identity and manage projects that are required to hit targets. Ensure trips meet or exceed profitability goals and drive team to hit targets. Assign daily work tasks to ensure seamless trip execution and lead efforts for continuous improvement and efficiency. Be the subject expert or lead for Avinode, FOS, Quoting, pricing, process and Salesforce. Help develop skillsets in each team member that can help sharpen the team. Accountable for metrics related to wholesale and retail quotes, conversions and margins. Help set daily “drumbeat” for proactively moving the team forward. Approve trips for prompt billing.


50% – Quote Generation/ Inside Sales/Guest Experience/Aircraft Sourcing

Promptly determine relevant quoting opportunities from inbound inquiries via the phone, email, web and referrals. Generate accurate quotes and provide the highest level sales support to the private aviation community.  Works inbound quote requests from start to close, with regular follow up to ensure high closer rate. Responsible for individual and/or team metrics to include revenue and profit goals.  When applicable source solutions from industry partners and execute contracts as required.  Facilitate necessary trip details to ensure world-class service is delivered.  Demonstrates ability to effectively prioritize tasks and generate relevant quote requests to achieve sales goals.  Proactive selling and data mining required to reach growth targets.  Speaks with credibility in positive or negative situations; listens and gets clarification; responds well to questions with constant quote changes.  May be required to assist with additional projects or tasks as needed.

Complete, develop and improve existing processes through detailed flight confirmation checklists prior to coordination. Responsible to help promote the Priester brand, and must demonstrate awareness and live out Priester’s core values through every communication (i.e. email, phone, meetings) as you are directly in contact with the Priester client.


10% – Marketing  

Send regular marketing emails with fleet availability, transient aircraft and new aircraft. Contact brokers and operators directly via phone/email to build awareness of fleet sales initiatives. Maintain and update charter marketing websites such as Avinode, Air Charter Guide and Fly Easy with the latest information to drive sales goals. Continually update Priester’s contact database with relevant information to help drive awareness of the Priester charter fleet.


10% – Events/Research/Reporting

May attend a limited number of trade show events related to fleet charter sales. Provide regular reports on sales numbers, fleet information and client feedback. Meet with charter brokers and aircraft operators to build a strong awareness of needs.  Off site visits with buyers and end-users will be required.

Come be a part of it!

Priester Aviation is the oldest, privately held Aviation Services company founded in 1945.  Conveniently headquartered in the Midwest just outside Chicago, Priester Aviation has aircraft based around the country and operations around the world. Priester is a destination employer offering a cooperative work environment and a full suite of progressive, industry-leading benefits. From unlimited PTO, pet insurance, a matching 401K, employee wellness, tuition reimbursement, and top-notch health benefits, we invest in our team members. You are Priester.


Position Requirements


  • Bachelor’s Degree in Communication, Sales, Marketing, Hospitality, or Business Management preferred. Relevant experience may be substituted at the company’s sole discretion.
  • Multitasking, flexibility, and situational awareness are critical to success.
  • A background in sales or client service/concierge/hospitality
  • Must be a self-starter and service-minded.
  • Rockwell Collins FOS experience desirable.
  • Demonstrates excellent verbal and written communication skills and ability to present numerical data effectively.
  • Must be knowledgeable in Microsoft Office (Word, Excel, PowerPoint). Excellent typing skills are also required.
  • Multiple technology solutions will be required: FOS, Asana, Avinode…
  • Teamwork and ability to jump in and help others or other departments is a must.
  • Must be able to demonstrate good judgment, consistent with the position and corporate culture.

Full-Time / Part-Time

Full Time


Director of Guest Experience

Number of Openings


Exempt / Non-Exempt



Wheeling, IL

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